As a Sea Logistics Customer Care Specialist, you will be a key point of contact for our customers, combining your logistics expertise with a strong customer-oriented approach to ensure smooth operations and lasting relationships.How you create impactManage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.Build and strengthen operational relationships with customers through proactive communication and regular follow-up.Provide timely and accurate information regarding import operations and shipment status.Manage customer requests and ensure timely follow-up of cases and operational requirements.Work closely with internal teams, including Operational Care and Commercial teams, to provide effective solutions to customer needs.Monitor shipment exceptions and identify opportunities for process improvement.Support customers in the use of KN applications and digital tools, encouraging greater automation and efficiency.Maintain accurate and updated customer and operational information in the relevant systems.Follow up on customer requirements, potential risks, and outstanding issues to ensure operational continuity.Contribute to customer retention, reactivation,



and the overall profitability of assigned accounts.What you would like you to bringProfessional degree or relevant background in International Business, Foreign Trade, Logistics, Supply Chain, or related fields.Minimum 2 years of experience in international logistics, foreign trade, freight forwarding, customer service, or supply chain.Experience in import operations.Experience in customer service and customer relationship management.Knowledge of international logistics processes and shipment follow-up.Strong communication, organization, and follow-up skills.A leadership mindset, with autonomy, proactivity, and ownership.Ability to manage multiple requests and priorities in a dynamic environment.Intermediate-advanced / conversational English, with the ability to confidently maintain a conversation.Customer-oriented mindset and strong stakeholder management skills.What's in it for youBe part of a integral logistics company and an international team.Develop your career within the Sea Logistics business.Work in a dynamic environment where customer experience and operational excellence are key.Opportunities to strengthen your expertise in international logistics, imports, customer care, and supply chain.Access to Kuehne+Nagel employee benefits and professional development opportunities.
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📌 Sea Logistics Customer Care Specialist – Sea Logistics (Import) (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá