Manager GBS Credit & Collections - Temp - 6 months
Manager GBS Credit & Collections - Temp - 6 months
Credit & Collections Manager
Purpose & Overall Relevance for the Organization
The Credit & Collections Manager is responsible for maintaining adherence to Global Policies, driving O2C strategy topics related to credit risk and collections, and providing ongoing support to O2C leadership.
This role manages the North America Credit & Collections portfolio, ensuring strong performance, process standardization, and effective risk management across the customer lifecycle.
The Credit & Collections Manager acts as the primary escalation point for credit and collections-related issues raised by customers, NAM stakeholders, and internal teams, and is accountable for managing the Global Business Services (GBS) team and balancing workloads to ensure timely, accurate, and compliant execution of credit and collections activities.
Key Responsibilities
Own service delivery for the team handling credit management and collections processes for NAM customers, ensuring performance meets or exceeds defined service level agreements (SLAs); when targets are not achieved, lead root cause analysis, corrective action planning, and sustainable resolution
Build and maintain trust-based relationships with NAM and GBS Business Partners by understanding stakeholder needs and developing clear communication packages to present results, risks, recommendations, and solutions
Foster a collaborative environment by actively engaging with other GBS managers across functions, sharing insights and best practices to strengthen end-to-end O2C execution
Promote open communication and teamwork to support shared organizational goals
Lead, coach, and develop the team by providing continuous feedback, setting clear performance expectations, and supporting professional growth and capability building




Empower team members to enhance technical and functional expertise while ensuring high-quality and timely delivery of operational activities, projects, and initiatives
Act as a support and backup to O2C leadership by contributing to the development, implementation, and communication of credit and collections strategy
Ensure alignment with broader O2C objectives and provide leadership during strategic initiatives, transitions, and escalations
Drive continuous improvement across the Credit & Collections function by introducing and reinforcing Lean principles and efficiency initiatives
Support the design, development, and implementation of process standardization, harmonization, and automation initiatives in partnership with O2C General Process Owners and Continuous Improvement teams
Support internal control frameworks by identifying risk areas, ensuring compliance with adidas regulations, and advising on control enhancements to strengthen audit readiness and governance
Provide deep operational expertise across credit risk assessment, customer exposure management, collections strategies, dispute prevention, and customer lifecycle processes
Actively contribute to GBS priorities, KPIs, OKRs, and the overall GBS roadmap by aligning credit and collections outcomes with financial and operational objectives
Key Relationships
Strategic / Field Accounts in USA and Canada
NAM Finance Leaders
NAM Supply Chain Leaders
Global Process Owners
GBS Operational Teams (Claims,



Cash Application, Account Operations)
GBS Functional Teams (Communications, Delivery Excellence, Continuous Improvement)
HR Business Partners
Knowledge, Skills, and Abilities
Ability to read, analyze, and interpret adidas business processes, policies, and timelines
Results-driven and proactive leadership mindset
Strong customer and stakeholder focus with risk-balanced decision-making
High adaptability in a dynamic and fast-paced environment
Strong communication and presentation skills across senior and operational audiences
Ability to make data-driven decisions under time constraints
Strong decision-making, negotiation, and conflict resolution capabilities
High attention to detail and strong risk awareness
Knowledge and Experience
Demonstrated knowledge in Business Administration, Finance, Accounting, Economics, or related fields, acquired through professional experience, training, or education
5+ years of relevant experience in an O2C leadership role, with exposure to Credit & Collections, Customer Lifecycle Management, Cash Application, and/or Claims; Shared Service Center experience is a plus
Proven experience leading, mentoring, and developing high-performing teams
Ability to think strategically and make decisions with a long-term, end-to-end O2C perspective
Experience with continuous improvement methodologies, root cause analysis, and process optimization
Demonstrated success leading initiatives to improve credit risk management, collections effectiveness, and customer outcomes
Advanced proficiency in English and Spanish (written and spoken)
Advanced knowledge of MS Office tools and SAP ERP systems
Want to know more about working at adidas Group?
Manager GBS Credit & Collections - Temp - 6 months
#J-*****-Ljbffr

📌 Manager Gbs Credit & Collections - Temp - 6 Months (Bogotá)
🏢 FashionUnited Group
📍 Bogotá