INGEPSY is seeking a remote, full-time IT helpdesk specialist to triage and resolve tickets across Google Workspace, Slack, and connected platforms.
You will be the first line of support, handling intake, triage, and basic troubleshooting, then escalate complex items to the IT Systems Manager.You'll grow into configuration and automation work, using AI tools to speed troubleshooting while maintaining clear ticket notes and knowledge base entries.
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📌 Remote It Support Analyst: Own 1St Line & Growth Path (Bogotá)
🏢 Ingepsy
📍 Bogotá
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