Are you passionate about helping people and creating positive customer experiences?
We are looking for professional, customer-focused Customer Service Representatives to join our growing team in Barranquilla.
In this role, you will serve as a trusted point of contact for customers, providing support, resolving concerns, and ensuring every interaction leaves a positive impression.
You will assist customers with inquiries related to orders, appointments, account access, and general support needs through phone, email, and chat.
Success in this role requires strong communication skills, attention to detail, and a genuine commitment to delivering exceptional service.
If you enjoy solving problems, helping customers find solutions, and working in a fast-paced environment, we'd love to hear from you!
Location
On-site in Barranquilla, Colombia
Compensation & Contract
USD $5.75 per hour
Paid weekly
Independent Contractor position
Key Responsibilities
Provide professional customer support through phone, email, and chat channels
Assist customers with questions related to orders, products, and services
Support appointment scheduling and booking requests
Help customers access, update, and manage their accounts
Resolve customer concerns efficiently while maintaining a positive customer experience




Accurately document customer interactions and case details
Escalate complex issues to the appropriate team when necessary
Meet established quality, productivity, and service standards
Maintain professionalism and empathy in all customer interactions
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Resume Review
Pre-Screen Questionnaire
One-Way Video Interview
Live Interview
Final Interview
Important
The One-Way Video Interview is a mandatory part of the hiring process.
Candidates who do not complete the video interview will not be considered for the position.
All resumes must be submitted in English to be considered for the position.
Qualifications
2+ years of customer service, contact center, or customer-facing experience preferred
Excellent verbal and written English communication skills
Strong problem-solving and decision-making abilities
Comfortable working with multiple systems, applications, and digital tools
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Dependable with strong attendance and punctuality
Must be able to work on-site in Barranquilla
#J-*****-Ljbffr

📌 Customer Service Representative (On-Site | Barranquilla) (Puerto Colombia)
🏢 Resolv Global
📍 Puerto Colombia