Account Manager – Customer Operations (U.S. Customers)

Remote | Full-Time

$2,000–$2,500 USD/month base + performance bonuses

C2 or near-native English proficiency is required. You must be able to speak and write with the clarity, grammar, vocabulary, and confidence expected in conversations with senior U.S. business customers.

Please do not apply if you are not fully comfortable handling complex customer conversations in English without relying on scripts.

We’re looking for an unusually strong communicator and problem solver to join our customer operations team.

This is not a scripted call center position. We’re looking for someone who can think independently, communicate clearly, handle difficult situations, and take ownership of customer accounts from beginning to end.

You’ll work directly with customers, coordinate service, solve problems, follow up on payments, and help build long-term customer relationships.

What You’ll Do

- Manage customer accounts and build long-term relationships
- Speak directly with U.S. customers by phone, text, and email
- Coordinate service requests and keep customers informed throughout the process
- Handle escalations and difficult customer conversations professionally
- Follow up on outstanding invoices and customer payments
- Identify opportunities to retain and grow customer accounts
- Learn customer needs and become a trusted point of contact
- Work inside our custom-built operations software
- Make good decisions when situations don’t fit neatly into a script
- Take ownership of problems until they are resolved





Who We’re Looking ForYour exact job title matters less to us than your ability. You may have experience in account management, customer success, sales, BPO operations, customer service, or call center leadership.

You should have

- C2 or near-native spoken English
- Excellent written English and grammar
- Strong critical-thinking and problem-solving skills
- Experience speaking with U.S. or international customers
- Confidence handling difficult customer conversations
- Strong sales and relationship-building instincts
- Excellent follow-through and attention to detail
- The ability to learn new software and processes quickly
- Good judgment and the ability to make decisions independently
- A high level of personal accountability

Experience as an Account Manager, Customer Success Manager, Team Lead, Supervisor, Sales Representative, or high-performing Customer Service Representative is a plus.

Compensation

$2,000–$2,500 USD per month base, depending on experience and ability, plus performance-based bonuses.

Exceptional candidates may earn more.

We’re looking for someone who wants to perform at a high level, take real ownership of their accounts,



and be rewarded for helping grow and retain customer relationships.

How to ApplyAlong with your resume, please complete the following two exercises.

Please complete your application and written exercise in your own words without using AI writing tools. We want to evaluate your natural written English, judgment, and communication style. Applicants who submit AI-generated responses may be disqualified.

- Video ExerciseRecord a 90-second video in English using Loom and include the shareable Loom link with your application.

Please make sure the link can be viewed without requesting access.

Do not read from a script.

Briefly introduce yourself, then answer the following:

A long-term customer calls because their truck has been down for three hours. They were originally told a mechanic would arrive within 60 minutes. The mechanic is now saying it will be another 45 minutes. The customer is angry and says they’re going to use another company. How would you handle the situation?

We are not looking for a perfect answer. We want to see how you communicate, think through problems, and handle customers under pressure.

- Written ExerciseIn 100 words or less, write the follow-up message you would send to that customer after the call.

Please write it exactly as you would send it to the customer.

We’ll evaluate candidates primarily on communication ability, judgment, problem-solving, customer handling, and ownership mentality rather than job titles alone.

📌 Account Manager – Customer Operations (U.S. Customers) (Colombia)
🏢 Truckup
📍 Colombia