Fundada en 1982, Softtek es un proveedor general de servicios orientados a procesos informáticos con 30 oficinas en Norteamérica, América Latina, Europa y Asia. Con 15 Centros de Desarrollo Global en EE. UU., México, China, Brasil, Argentina, Costa Rica, España, Hungría e India.

Softtek mejora los resultados para grandes empresas en más de 20 países. Softtek es la creadora y líder del sector en el sector nearshore. Para más información sobre lo que hacemos y nuestras oportunidades profesionales, visita www.softtek.com

Requirements

Required – Technical Skills

- 4+ years of experience as a Business Analyst in enterprise environments.
- Experience within the financial services or banking industry.
- Hands-on experience with at least one of the following:
- ACH (Automated Clearing House) processes and payment systems.
- Actimize Fraud Management solutions.
- Core Banking platforms, including Fiserv.
- Strong experience gathering, analyzing, documenting, and validating business requirements.
- Ability to create business process flows, functional specifications, user stories, and acceptance criteria.
- Experience performing process analysis and identifying opportunities for operational improvement.
- Strong understanding of systems integrations, data flows, and business processes within financial environments.
- Experience collaborating with business stakeholders and technology teams throughout the project lifecycle.

Required – Soft Skills

- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to facilitate workshops and requirements-gathering sessions.
- Strong organizational and documentation skills.
- Ability to manage multiple priorities and deliverables simultaneously.
- Collaborative mindset with the ability to work effectively across cross-functional teams.
- Attention to detail and commitment to delivering high-quality solutions.

Nice to Have (Technical Skills)

- Technical background in Software Engineering, Information Technology, Computer Science,



or related disciplines.
- Experience with fraud prevention, risk management, or banking operations initiatives.
- Knowledge of Agile methodologies and project delivery frameworks.
- Experience with Jira, Confluence, or similar requirements management tools.

Responsibilities (Activities to Perform)

- Collaborate with business stakeholders to identify, analyze, and document business needs and requirements.
- Conduct structured analysis of business processes and recommend solutions that improve efficiency, effectiveness, and business performance.
- Elicit, document, and maintain functional and non-functional requirements.
- Create business process flows, user stories, use cases, acceptance criteria, and supporting documentation.
- Work closely with technology teams to translate business requirements into actionable solution designs.
- Analyze business challenges and identify opportunities for process optimization and automation.
- Support solution design, testing, validation, and implementation activities.
- Facilitate meetings, workshops, and requirement review sessions with stakeholders.
- Ensure alignment between business objectives, regulatory requirements, and technology solutions.
- Support project teams throughout the full project lifecycle, from requirements gathering through deployment.
- Provide recommendations based on data analysis, business insights, and industry best practices.

Required Languages

- English: Fluent (C1-C2)

Additional Information

Location

- Mexico
- Colombia
- Peru
- United States

Work Modality

- Hybrid

Travel Requirements

- Occasional travel may be required based on project and client needs.

Special Conditions

- Candidates must have experience in the financial sector.
- Experience with ACH, Actimize, or Core Banking/Fiserv is mandatory, with expertise in at least one of these areas.
- The ideal candidate combines strong business analysis capabilities with a solid understanding of banking and financial services processes.
- Experience working with distributed teams and stakeholders across multiple regions is highly valued.

📌 Analista de negocios (Bogotá)
🏢 Softtek
📍 Bogotá