About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

This role oversees the development, implementation, and optimization of reporting tools, analytics platforms, and automated data solutions used to monitor compliance performance, regulatory exposure, and client contractual obligations. The Senior Manager leads a team of reporting analysts and BI developers responsible for delivering scalable dashboards, analytics models, and automated reporting solutions that support internal leadership, auditors, and client stakeholders.

This role acts as the primary bridge between compliance leadership, reporting teams, and technical developers to ensure reporting solutions are accurate, scalable,



and aligned with operational and regulatory needs. The Senior Manager is responsible for ensuring reporting processes evolve with the business and that data-driven insights support proactive risk identification and compliance decision-making.

Primary Job Responsibilities

Reporting Program Leadership
- Lead the operational management of the Integral Compliance reporting and analytics function
- Oversee development and delivery of compliance dashboards, reports, and analytics across regions
- Ensure reporting outputs are timely, accurate, and aligned with business and regulatory requirements
- Establish reporting standards, governance practices, and data integrity controls

Reporting Architecture & Analytics
- Oversee development and optimization of reporting platforms including Power BI, SQL, and automation workflows
- Partner with BI developers and data engineers to design scalable data models and reporting architectur

📌 Compliance Reporting Senior Manager (Colombia)
🏢 Foundever
📍 Colombia