Description
Outbound Performance & Client Success Lead – Cold Email | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Time Zone Overlap Required
About the Role
At Pavago, one of our clients is hiring an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.
This is not a passive account management role. You’ll manage 20–30 active client accounts and be directly accountable for ensuring campaigns are technically sound, reaching inboxes, generating qualified meetings, and continuously improving.
You’ll combine client success, cold email strategy, deliverability, copywriting, campaign optimization, and operations to drive measurable results.
If a campaign underperforms, you diagnose the problem and help fix it. If a client is at risk, you identify it early and take ownership.
What You’ll Own
Client Success & Retention
- Serve as the primary point of contact for 20–30 active clients
- Lead client check-ins, strategy calls, and performance reviews




- Build strong relationships centered around measurable outcomes
- Monitor account health and proactively identify churn risks
- Step in early when performance or client satisfaction declines
- Clearly communicate campaign results, deliverability health, pipeline impact, and optimization plans
- Set realistic expectations and maintain alignment around results
- Identify opportunities to strengthen and grow client accounts

Cold Email Performance & Optimization
- Own campaign performance across assigned client accounts
- Ensure campaigns are properly configured before launch, including:
- Domains and inboxes
- Deliverability setup
- Targeting
- Sequencing
- Messaging
- Monitor reply rates, inbox placement, sender reputation, and overall campaign health
- Diagnose underperforming campaigns and identify root causes
- Improve targeting, personalization, messaging, and conversion performance
- Write and optimize cold email co

📌 Outbound Performance (Colombia)
🏢 Pavago
📍 Colombia