The Customer Service Representative handles customer inquiries and support requests via phone, email, and chat. The role requires experience in customer service or BPO environments and hands-on use of ticketing systems to manage and resolve cases efficiently.
Key Responsibilities
- Respond to customer inquiries across multiple channels.
- Create, update, and resolve tickets using support platforms.
- Troubleshoot issues and escalate cases when needed.
- Maintain accurate records of customer interactions.
- Follow internal processes and meet service quality standards.
- Collaborate with internal teams to resolve customer concerns.

Qualifications
- Experience in customer service, helpdesk, or BPO environments.
- Experience with ticketing systems such as Zendesk, HubSpot, Service Cloud, or similar is a must
- Strong communication and problem-solving skills.
- Ability to multitask and work effectively in a fast-paced environment.

📌 Bilingual Customer Service Representative (Medellín)
🏢 MySavant.AI
📍 Medellín