TDCX is hiring in Bogotá to lead and optimize customer experience operations.
You will manage metrics across SLAs, productivity, CSAT, Quality, and NPS, while guiding a team toward higher performance.You'll oversee recruitment, onboarding, and training, and collaborate with leadership to translate client goals into actionable targets.
Idóneo candidates have 5+ years in contact centers, strong English and local-language communication, and proven facilitation and cross-functional collaboration
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