We are looking for talented professionals with passion for customer experience to join the international team of our client, a general company within the travel assistance industry.
If you enjoy helping customers and solving situations efficiently, this opportunity could be a great fit for you.As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, and resolving situations in a timely manner.Provide customer support via phone, chat, and email.Assist customers with service-related inquiries and requests.Deliver a positive, empathetic,
and solution-oriented experience.Accurately document customer interactions and follow internal procedures.Collaborate with internal teams to ensure effective case resolution.English level B2+ or C1.Minimum 6 months of CERTIFIED experience in Customer Service through any channel.Previous Experience in the BPO industry is highly preferred.Availability to start by early October ****Experience in multichannel support is a plus.Strong communication and interpersonal skills.Ability to succeed in fast-paced environments.Direct hiring with the client companyAn on-site job in the north of the city | Carrera 11 #82-01Internal incentive opportunities (Bonus)International and dynamic environmentRotative shifts AM - PM | 5 working days per week + 2 days offIf you are passionate about delivering the best customer experience and want to become part of an international environment, we'd love to hear from you.
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