At Johnson & Johnson,we believe health is everything.
Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual.
At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function:Customer ManagementJob Sub Function:Non-Technical Customer ServiceJob Category:ProfessionalAll Job Posting Locations:Bogotá, Distrito Capital, ColombiaJob Description:About Innovative MedicineOur expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.
Visionaries like you work on teams that save lives by developing the medicines of tomorrow.Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.Learn more at are searching for the best talent for Customer Services Specialist to be in Bogotá.
Overall purpose of job:The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders.
He/she handle chat and calls, collaborate in implementing process improvements, and support audits.
In addition, they contribute to solving complex problems, identify improvement opportunities,



participate in projects and initiatives, and he/she will be an expert in specific customer service processes.
This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.Essential duties and responsibilities:Manage interactions, queries, and requests from internal and external customers.Creation, processing and tracking of orders.Scheduling deliveries and appointmentsChat and call attention.Analyze customer service data to identify trends and areas for improvement.Audit support Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.Contribute to the resolution of more complex problems.Identification of improvement opportunities.Participation in projects and initiativesChampions in processes related to customer service.Special requirements:Customer Relationship ManagementReturns or Recalls ProcessingEnd-to-End Process UnderstandingCustomer or Channel UnderstandingAnalytics & Problem SolvingCompliance OrientationEnvironment Health & SafetyProject ManagementOther features of the job:Performance & MetricsContinuous ImprovementInnovationTechnology & Data ManagementJob location:The analyst will be in Bogota, ColombiaJob RequirementsEssential knowledge and skills:Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications.Project ManagementAnalytics & Problem SolvingCustomer Relationship ManagementCore competencies required for this role:Technical skills: MS Office, SAP, SalesforceOffice skills: Standard office telephone, Email, OutlookLanguage: Bilingual Spanish and plus English and Portuguese (depending on the market for Brazil is a must)Continuous Improvement
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📌 Customer Service Specialist (Bogotá)
🏢 Johnson & Johnson Innovative Medicine
📍 Bogotá