## Customer Service OperationsPostuler: Bogota, Colombia: Temps Plein: Publié il y a 3 jour(s): R*******Cherchez-vous à faire une différence dans la vie d'un patient?
Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence.
En tant qu'organisation nous sommes unis par notre responsabilité d'œuvrer pour des vies plus saines.
Joignez-vous à nous et postulez dès aujourd'hui!
# **Ce que vous ferez**# At **World Courier**, part of the **Cencora family**, we are the general leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries.
Every day, we ensure life-saving therapies and time- and temperature-sensitive products reach patients safely, securely and on time across the globe.We are looking for a **Customer Service Operations Specialist** to support customer onboarding, account management and service operations while delivering an exceptional customer experience.
## **Position Summary**The Customer Service Operations Specialist supports customer account setup, service coordination and day-to-day operational activities.
This role ensures accurate account maintenance, resolves customer inquiries, monitors service performance and collaborates with internal teams to deliver efficient and compliant customer solutions.
## **Key Responsibilities*** Support customer account onboarding, setup and maintenance activities.
* Coordinate customer requests, service inquiries, orders and returns.
* Monitor account activity and identify potential service issues or exceptions.
* Maintain accurate customer records, documentation and system updates.
* Track cases, workflows and service requests to ensure timely resolution.
* Collaborate with Operations, Procurement and other teams to support customer needs.
* Escalate complex issues and contribute to service improvement initiatives.




* Support process documentation, training materials and operational best practices.
.## **What We're Looking For**### **Education & Experience*** Bachelor's degree in Business, Operations, Procurement, Communications or a related field.
* Up to 2 years of experience in customer operations, account onboarding, service coordination or a similar role.
* Experience in logistics, healthcare or supply chain environments is a plus.
### **Skills*** Strong customer service and stakeholder management skills.
* Excellent communication and organizational abilities.
* Detail-oriented with strong problem-solving capabilities.
* Ability to manage multiple priorities in a fast-paced environment.
* Proficiency in Microsoft Office and business systems.
* Process-driven mindset with a focus on continuous improvement.
### **Why Join World Courier?
*** Be part of a global healthcare logistics leader.
* Work in a collaborative and international environment.
* Contribute to delivering exceptional service to customers worldwide.
* Grow your career within Cencora, a company dedicated to **creating healthier futures**.
**If you enjoy customer interaction, problem-solving and operational excellence, we'd love to hear from you.
** **Ce qu'Cencora offre** Nous offrons une rémunération globale concurrentielle.
Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés.
Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons.
De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés.
Les offres d'avantages sociaux spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.Temps Plein
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📌 Customer Service Operations (Bogotá)
🏢 Mwiah
📍 Bogotá