## Agente de Mesa de Ayuda - Medio TiempoApply: Bogota, DC, Colombia: Part time: Posted Today: End Date: September 30, **** (7 days left to apply): REQ********What success looks like in this role:**• With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.




• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
• Contributes to continues improvement of the Service Desk knowledge base.
• Delivers results in support of the organizations SLAs.
• Assists with special projects as assigned**You will be successful in this role if you have:**High School diploma or GED required Generally, less than 1 years' experience in area of responsibility
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📌 Agente De Mesa De Ayuda - Medio Tiempo (Bogotá)
🏢 Unisys
📍 Bogotá