Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets.
They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.
ROLE
This is an execution and support-oriented role.
All activities must be conducted under the direct instruction, authorization, and supervision of the internal Alibaba manager.
The primary function is to ensure accurate and efficient execution of strategic directives within outsourced (BPO) teams.
Responsibilities
BPO Partner Operations Support
Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions
Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks
Monitor BPO compliance execution daily/weekly and escalateful risks, disputes, or anomalies
Execute dispute resolution protocols only when explicitly authorized
Integral Sales Strategy Implementation & Team Development Support
Translate predefined regional Go-To-Market (GTM) strategies into actionable tasks for BPO teams




Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based on approved headcount plans
Ensure all hiring decisions receive final confirmation from the internal manager
Organize and track training sessions based on standardized curriculum
Collect and report feedback data for managerial review
Performance Data Monitoring & Reporting Support
Maintain and validate sales data within defined KPI frameworks
Ensure accuracy and timely reporting
Requirements
Bachelor's degree in business, Engineering, Computer Science, or related field
Minimum 7 years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally
Fluency in English, Chinese and Spanish is required
PREFFERED QUALIFICATION
Experience in SaaS, technology, or AI industries
Strong expertise in SLA operations, contract management, and sales analytics
Proven ability to manage and develop remote teams
Strong balance of strategic thinking and operational execution
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📌 Global Sales Team Operations Specialist (Bogotá)
🏢 Set Europa
📍 Bogotá