Roca Alliances S.A in Medellín is seeking a Customer Support Specialist to deliver proactive software assistance and resolve end-user issues.
You will handle tickets, guide users, and contribute to the knowledge base as a SME, ensuring timely resolutions across software platforms.The role requires strong communication, problem solving, and the ability to manage multiple requests.
Experience with Zendesk and REST APIs is a plus; English proficiency is required for resume review.
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📌 Tech Support Specialist: Software & Api Expert (Medellín)
🏢 Roca Alliances
📍 Medellín
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