Location: Bogota, ColombiaScheme: HybridShift: Primary Afternoon Shift (rotates based on business needs)Role PurposeAs an Analyst I -Doc Montioring, you will be primarily responsible for monitoring our applications, 24x7.
Also, will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.Duties & ResponsibilitiesTaking Care of Digital Operations Center as a DOC Analyst.You will be primarily responsible for monitoring our applications, 24x7.Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols.You will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.If there is any error in Trends and analysis need to report to production and development teams.Understanding data traffic and user logs.Required Experience & SkillsA Bachelor's degree in Computer Science, Computer Applications, Information Technlogies, Data Analytics, or a related field - or equivalent work experience.Adecuado candidates will have a background or strong interest in data analysis.A genuine enthusiasm for learning new technologies and growing within the IT support domain.Solid problem-solving skills with the ability to identify, diagnose, and resolve basic technical issues.Excellent verbal and written communication skills, with a customer-focused mindset and a commitment to quality service.Ability to collaborate effectively within a team and communicate with users of varying technical backgrounds.Proficiency in Microsoft Excel is essential - including the use of formulas, data visualization (charts),



and analytical functions.A background in programming or scripting is preferred and will be considered an asset.Familiarity with monitoring and analytics tools such as DataDog, Sumo Logic, Power BI, Tableau, or similar platforms is a plus.Must be willing to work a rotating shift schedule, including weekends and holidays, to support 24/7 operational coverageFluent English: Interviews will be held in this language.Preferred Experience & SkillsPrevious experience in an IT support or customer service role is a plus.Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools.Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP.IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not requiredWhat do we offer?
An open culture with a creative and challenging opportunity to satisfy your intellectual needsFlexible working hoursSmart working: a hybrid remote/office working environmentWork-life balanceAn excellent, dynamic and multicultural environment to work inAbout AccelyaAccelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform.
Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices.
We are proud partners of AWS and pioneers in NDC expertise.
Find out more at does the future of the air transport industry look like to you?
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📌 Analyst I -Doc Monitoring (Bogotá)
🏢 Accelya
📍 Bogotá