DiDi Integral Inc. is hiring an Operations & CX Lead to steer Driver & Community Operations across Colombia and LATAM.In this role, you will lead BPO teams, drive engagement strategies for our partner drivers, manage operational budgets, and build data-driven processes that elevate the user experience.
You will oversee driver engagement, onboarding, and satisfaction metrics; manage SLAs with BPO agencies; distribute budgets and incentives using Excel models; and optimize driver lifecycle and Hub
#J-*****-Ljbffr