You're an important part of our future.
Hopefully, we're also a part of your future!
At B. Braun, we protect and improve the health of people worldwide.
You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values.
That's why we would like to keep developing our company with you.
Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation.
That's Sharing Expertise.
Team Lead - End User Services Americas
Functional Area: Information Technology
Working Model: Hybrid
Requisition ID: *****
You're an important part of our future.
Hopefully, we're also a part of yours!
At B. Braun, we protect and improve the health of people worldwide.
This is also our vision for IT.
You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you.
With fresh ideas, drive and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future.
Together.
Purpose of the Position
The Team Lead End User Services Americas is responsible for leading the regional End User Services team and ensuring high-quality Service Desk and Field Service operations.
The role focuses on people leadership, service excellence, operational performance of the current team, and continuous improvement in supporting the general End User Services roadmap.




Responsibilities
(Please describe the main responsibilities of the position: what you do, through what means, and why you do it.)
Lead, coach, develop, and manage the regional End User Services team.Foster a high-performance culture focused on teamwork, accountability, and customer satisfaction.Ensure efficient Service Desk and Field Service operations and achievement of agreed SLA/KPI targets.Act as the primary escalation point for operational service issues.Drive continuous service improvement and identify optimization opportunities, especially around automationLead, coach, develop, and manage the regional End User Services team.Foster a high-performance culture focused on teamwork, accountability, and customer satisfaction.
Knowledge & Skills
Type
Describe
Mandatory / Desirable
Language
Language
Portuguese
skills
Intermediate - Advanced
Programs
Several years of experience in IT Support, Service Desk, or End User Services environmentsProven leadership experience in managing operational support teamsStrong knowledge of Incident Management and IT Service Management processesExperience with ITSM tools, ideally ServiceNowExperience with SLA/KPI management and service reportingStrong communication and stakeholder management skills
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners.
Work with us to improve people's lives around the world.
#J-*****-Ljbffr

📌 Team Lead - End User Services Americas (Bogotá)
🏢 B. Braun Melsungen
📍 Bogotá