InterScripts is an information technology business located in Chantilly, VA, established in ****.
We deliver technology and platform-enabled services and solutions, helping customers realize value through managed services, archival solutions, EHR, ERP, advisory, virtual care, technology, application development, and cybersecurity.
With ISO *****, ISO ****, CMMI 3, and SOC 2 certifications, we enable commercial, public sector, and government entities to mitigate risks around application modernization, custom development, support, operations, and MSP projects.
Job Description
Location: Medellín, Colombia
Work Model: Onsite – Work from Office (Full-Time)
Department: IT / Enterprise Applications
We are seeking an experienced Senior Systems Analyst / ServiceNow Senior Systems Administrator to join our Medellín office.
The role requires strong technical expertise in ServiceNow administration, integrations, workflow automation, and enterprise IT service management.
Key Responsibilities
ServiceNow Platform Administration
Administer, configure, and maintain the ServiceNow platform (ITSM, ITOM, CMDB, HRSD, or other modules as applicable).
Design and implement workflows, business rules, UI policies, ACLs, forms, reports, dashboards, and custom applications.
Manage system upgrades, patches, and enhancements.
Ensure platform performance, security, scalability, and availability.
Systems Analysis & Business Support
Work closely with business stakeholders to gather requirements and translate them into technical solutions.
Analyze existing workflows and recommend improvements.
Document functional and technical specifications.
Provide impact analysis for system changes and enhancements.
Integration & Automation




Develop and maintain integrations between ServiceNow and third‐party systems using REST/SOAP APIs, MID Server, and other integration tools.
Automate manual processes using Flow Designer, IntegrationHub, and scripting.
Ensure CMDB accuracy and data integrity.
Governance & Compliance
Maintain platform governance standards and best practices.
Support audits and compliance requirements.
Ensure proper change management processes are followed.
Support & Leadership
Provide Tier 2/3 support for ServiceNow‐related issues.
Mentor junior administrators and analysts.
Collaborate with global IT teams.
Participate in after‐hours support if required.
Required Qualifications
Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
5+ years of experience administering ServiceNow in an enterprise environment.
Strong hands‐on experience with:
ITSM modules (Incident, Problem, Change, Request)
CMDB & Discovery
Flow Designer & IntegrationHub
JavaScript, Glide APIs
REST/SOAP integrations
Experience with ServiceNow upgrades and instance management.
Strong analytical and problem‐solving skills.
Excellent documentation and communication skills (English required).
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) – Required.
ServiceNow Certified Implementation Specialist (CIS) – Preferred.
Experience with ITIL framework (ITIL v3 or v4 certification preferred).
Experience working in healthcare or regulated environments (a plus).
Experience supporting multi‐location/general organizations.
Work Environment
This is a full‐time onsite position based in our Medellín, Colombia office.
Candidates must be willing to work from the office daily.
Collaboration with U.S. and international teams may require schedule flexibility.
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📌 Senior Servicenow Senior Systems Administrator (Bilingual - Fluent English Required) (Medellín)
🏢 Interscripts
📍 Medellín