At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn .As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job FunctionCustomer ManagementJob Sub FunctionCustomer Service OperationsJob CategoryProfessionalAll Job Posting LocationsBogotá, Distrito Capital, ColombiaJob DescriptionOverall purpose of job: The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes. This role involves a multifaceted approach to customer support, problem-solving,



and active involvement in process enhancement.Essential duties and responsibilitiesManage interactions, queries, and requests from internal and external customers.Creation, processing and tracking of orders.Scheduling deliveries and appointmentsChat and call attention.Analyze customer service data to identify trends and areas for improvement.Audit supportSolve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.Contribute to the resolution of more complex problems.Identification of improvement opportunities.Participation in projects and initiativesChampions in processes related to customer service.Special requirementsCustomer Relationship ManagementReturns or Recalls ProcessingEnd-to-End Process UnderstandingCustomer or Channel UnderstandingAnalytics & Problem SolvingCompliance OrientationEnvironment Health & SafetyProject ManagementOther features of the jobPerformance & MetricsContinuous ImprovementInnovationTechnology & Data ManagementJob locationThe analyst will be in Bogota, ColombiaJob RequirementsEssential knowledge and skillsProfessional skills: Ability to make quick decisions; Perform efficiently andeffectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications.Project ManagementAnalytics & Problem SolvingCustomer Relationship ManagementCore competencies required for this roleTechnical skills: MS Office, SAP, SalesforceOffice skills: Standard office telephone, Email, OutlookLanguage: Portuguese MandatoryContinuous Improvement#J-18808-Ljbffr

📌 Customer Service Specialist Latam (Cundinamarca)
🏢 johnson johnson
📍 Cundinamarca