Sales Conversion Trainer - Medellín, Colombia

On-site - Full Time

VIP Medical Group is a leading vein and pain clinic committed to providing exceptional, patient-centered care. Our expert team uses cutting-edge technology and innovative treatments to improve the health and well-being of our patients. As we continue to grow, we are seeking a talented Full Stack Developer to join our team and help us build and maintain efficient, secure, and user-friendly digital solutions to support our patients and staff.

Position Summary: The Patient Conversion Sales Trainer is responsible for improving revenue-producing phone performance across Patient Access, Patient Success, and Appointment Services. This role coaches agents and front-line leaders to convert inquiries into scheduled evaluations, improve patient show readiness, and strengthen the phone behaviors that support conversion from evaluation to procedure. This is a hands-on operational coaching role, not a desk-only training position.

The coach is expected to spend meaningful time in live call listening, side-by-side coaching, role play, floor support, and leader partnership to improve close rates, objection handling, urgency creation, patient confidence, and consistency in the patient journey.

What You'll Do:

Sales Conversion Coaching

- Coach agents to convert patient interest into booked evaluations through effective discovery, objection handling, and confident appointment setting.
- Train consultative sales skills balancing empathy, trust, urgency, and closing discipline in a healthcare context.
- Strengthen handling of key objections (price, insurance, hesitation, scheduling, fear, no-shows).
- Use live and recorded calls to reinforce best practices across the full call flow.

Cross-Functional Support

- Support Patient Access, Patient Success, and Appointment Services teams across the conversion funnel.
- Tailor coaching to each team’s role in driving evaluations, follow-ups, and treatment progression.





Training & Skill Development

- Deliver onboarding, refresher training, role plays, and targeted coaching based on performance gaps.
- Develop tools (frameworks, talk tracks, objection guides) to improve consistency and close rates.
- Partner with leaders to reinforce behaviors and support high-potential and underperforming agents.

Call Quality & Performance Improvement

- Analyze calls and data to identify coaching opportunities and conversion gaps.
- Use QA, conversion metrics, and trends to prioritize impact areas.
- Recommend improvements to scripts, workflows, and quality standards.

Floor Support & Leadership Partnership

- Provide real-time coaching through call listening, feedback, and team huddles.
- Support leaders in reinforcing accountability and sales behaviors.
- Track coaching activity and act as a trusted resource to improve performance while maintaining compliance and patient trust.

What You'll Bring To The Team:

- 3+ years in sales coaching, call center training, or conversion performance improvement (inbound/outbound)
- Proven impact on metrics such as booking rate, close rate, show rate, or revenue conversion
- Strong expertise in objection handling, consultative selling, call control, and coaching methodologies
- Experience analyzing calls, identifying performance gaps, and building actionable coaching plans
- Strong communication and facilitation skills; able to coach both agents and team leaders
- Experience in healthcare, patient access, or service-based treatment conversion (preferred)




- Experience supporting U.S.-based operations or patient environments (preferred)
- Familiarity with QA scorecards, call monitoring tools, LMS, and contact center reporting (preferred)
- Bilingual English/Spanish (Colombia) or strong English with BPO experience and U.S. Eastern Time availability (Philippines) preferred
- Strong knowledge of phone sales strategy and conversion optimization
- Skilled in consultative communication, trust-building, and closing techniques
- Ability to coach through role play, live feedback, and behavioral reinforcement
- Experience evaluating call quality tied to business outcomes
- Strong data analysis skills, including funnel insights and action planning
- Ability to collaborate cross-functionally and maintain strong floor presence
- Track record of improving booking conversion, save rate, and appointment show rates
- Ability to reduce cancellations and no-shows through coaching and process improvement
- Proven impact on strengthening agent close behaviors and overall call quality
- Experience driving team performance across multiple functions (Patient Access, Success, Scheduling)
- Ability to ensure training adoption and deliver measurable behavior change

We Offer You:

- Impactful Work: You'll play a crucial role in educating clients about their Insurance options and making a positive impact on their lives.
- Professional Growth and Learning: We're committed to your improvement and development. Join a team that values your potential and invests in your success.
- Supportive Environment: Work in a collaborative, supportive and comfortable environment where your ideas are valued, and your contributions are recognized.
- Adaptable Working Hours: Enjoy a comfortable 8-hour work shift from Monday to Friday for you to enjoy your weekends to the fullest!
- Competitive Compensation: Enjoy a competitive salary starting at $4.5M with benefits that reward your hard work and dedication.

📌 Sales Conversion Trainer (English, On-site) (Medellín)
🏢 Redvalley
📍 Medellín