We are looking for Senior Customer Service Specialist to join our team and support a premium sportswear and yoga accessories brand. ?In this role, you will work mainly on back-office tasks, reviewing customer cases and orders to determine the appropriate resolution. Depending on the case, you may handle lost packages, refunds, store credits, replacements, and other order-related requests.Review and validate customer cases and previous agent interactions.Analyze the current order and identify the appropriate resolution.Determine whether the case requires a refund, store credit, replacement, or another solution.Work across different channels and case types according to operational needs.Ensure every case is handled accurately and according to the campaign guidelines.? JOB DETAILS? Salary: $2,848,000 COP basic salary + $100,000 bonus + 15% performance bonus? Contract: Fixed-term contract for 4 months, with all legal benefits.⏱️ Working hours:
42 hours per week.1 week: Monday to Friday, 9:00 a.M. – 6:30 p.M.2 weeks of nesting: Monday to Friday, 9:00 a.M. – 6:30 p.M.? After nesting / Operation: Rotational schedules within the 7:30 a.M. – 8:30 p.M. operational window, subject to changes due to seasonal/winter schedule adjustments.English: Advanced English level with excellent written and verbal communication skills.? Experience: Minimum 6 months of experience in Back office.? We are especially interested in profiles with strong analytical skills, attention to detail, problem-solving abilities, and experience handling customer cases, orders, refunds, or similar processes.? Join TDCX and be part of an exciting international sportswear campaign!#J-18808-Ljbffr