We are looking for a Senior AI Software Engineer to build and improve the AI systems already used across Kiwi's products and operations. Our work includes LLM powered chat and voice experiences, agents that use tools to complete tasks, and automations connected to real customer and business workflows.
You will work across AI and backend engineering: designing agent behavior, integrating LLMs with our services and data, building reliable APIs, and improving how these systems perform in production. This is a hands-on role for someone who has shipped LLM applications beyond prototypes and takes responsibility for their accuracy, latency, cost, and reliability.
You will collaborate with Product, Design, Operations, and Engineering to understand the problem behind each use case, decide where AI adds value, and turn that decision into software that works for real users.
Responsibilities
• Build and operate LLM powered features, including conversational agents, voice experiences, and workflow automations.

• Design how agents use tools, retrieve information, maintain context,



and hand off to people or other systems when needed.

• Integrate AI capabilities with Kiwi's backend services, APIs, product flows, and internal tools.

• Improve the quality of AI behavior through evaluations, production feedback, testing, and iteration.

• Investigate and resolve issues involving incorrect responses, failed tool calls, latency, cost, or unexpected behavior in production.

• Design clear safeguards for actions that affect customers or business processes, including validation, permissions, and human confirmation where appropriate.

• Contribute to architecture and code reviews, share practical engineering standards, and help other engineers build dependable AI features.

Requirements
• Strong software engineering experience, with the ability to design, build, and operate backend services and APIs in production.

• Hands-on experience building and shipping applications with LLMs, incl

📌 Senior AI Software Engineer (Bogotá)
🏢 Kiwi Financial
📍 Bogotá