Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a integral team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences ??

Communication
• Engage directly with players by responding to comments on different social media platforms.
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.




• Manage client interactions when the CM Lead is on holiday or sick leave.
• Foster and maintain a positive work environment – build engagement, resolve conflicts

Analytics
• Create reports to analyze content performance and make recommendations based on findings.
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.

Leadership
• Lead the team when it comes to Paid Social Media
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
• Assist with training and coaching of new and existing Community and Social Media Managers.

Business
• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice.
• Support campaign planning, audience and trend research and brand bu

📌 Social Media Manager with Brazilian Portuguese (Colombia)
🏢 Keywords Studios
📍 Colombia