We're Hiring
The person who makes sure no family in need waits by the phone.
Client Intake & Care Support Coordinator
Job Title
Client Intake & Care Support Coordinator
Employment Type
Part-time 20hrs/Week, Remote
Pay
$4–$6 / hour (USD)
Location
Remote — must be available during Eastern Time (US) business hours
About the Role
Seamless Assist is hiring a Client Intake & Care Support Coordinator for a home care agency that connects families with trained, background-checked caregivers for personal care, companionship, and post-surgical support. This is the person who makes sure every family in need gets a fast, warm response following up quickly, keeping schedules on track, and supporting the administrative side of the business so leadership can stay focused on care.
Leads come in constantly, and the difference between winning and losing a family's business often comes down to who responds first. You'll own that response — fast, warm, organized follow-up from first contact through booking — plus scheduling support and light billing and compliance work behind the scenes.
What You'll Do
- Monitor incoming leads and respond within minutes of a new inquiry.
- Run a structured multi-touch follow-up cadence — call, text, and email — over the first two weeks after contact, so no lead goes cold.
- Book qualified leads into the team's calendar for calls and in-home visits.
- Handle ongoing follow-up touches with existing leads and clients, always with empathy — many are making a hard decision about a loved one's care.
- Manage rescheduling requests and keep the calendar accurate and up to date.
- Support recurring billing, invoicing, and compliance reporting, and keep records organized.
- Operate within a secure, access-controlled account, following HIPAA-compliant handling of client and health information.
What We're Looking For
Required:
- 2+ years of experience in a healthcare-adjacent, caregiving, or medical administration role (geriatric or cardiology-related experience i