Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a integral scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
Position Summary
The "Business Process Analyst" is part of Optimization, Enablement & Governance. We work with our stakeholders (customers, distributor partners, country teams and Business Process Owners) to build operational process transaction and guide process optimization and enhancement followed by Continuous Improvement and potential Automation.
You will reduce transactional efforts by efficient process execution which helps to expedite issue resolution and enhance ease of doing business with Rockwell Automation.
You will report to the Team Leader GEBS Business Operations.
Your Responsibilities:
• Accomplish operational processes transaction as defined by the GEBS Ops.
• The Business Process Analyst works as part of a larger shared services team to execute a variety of defined operation tasks ranging from data entry, updates data quality, monitors email inbox, provides standardized responses, and documents process improvement opportunities as they execute the standardized operational tasks.
• Resolving customer queries or complaints, issues received within the SLA and ensuring to provide an initial response, prioritizing the request based on the urgency. Provide accurate, valid and complete information by using the right methods/tools.
• Development to ensure that high q
📌 Business Process Analyst (Bogotá)
🏢 Rockwell Automation
📍 Bogotá
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