Working at Infobip means being part of something truly integral. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Senior Customer Success Executive, you will strategically manage and grow relationships with top Tier 1 clients, ensuring long-term satisfaction, retention, and business growth. This role combines high-level client engagement, proactive risk management,
and innovative thinking to meet performance goals while acting as a role model for customer relationship management across Infobip. You will coordinate closely with internal teams to deliver strong outcomes and continuously improve the end-to-end customer experience.
What you’ll do
• Build and maintain strategic relationships with top Tier 1 clients through regular engagement and alignment on business goals
• Serve as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
• Understand client structures and decision-making processes to support solution adoption
• Deliver on quarterly KPIs, with a strong focus on Gross Profit, Margin %, and cross-sell/up-sell growth
• Propose creative and profitable account strategies, challenging existing models when needed
• Collaborate with Customer Success on existing and future S