At Newman Hospitality, we seek an outgoing, friendly, and organized bilingual Senior Guest Experience Specialist with previous hospitality experience and excellent people skills to work remotely from Colombia for a US property management company.
About Newman Hospitality
We are a family-owned boutique short-term and vacation rental management company. Offering a Full-Service Management solution; we identify, purchase, renovate, stage, list, market, and fully operate the guest experience of the rental asset. We are based in South Florida but offer an array of properties across the state, as well as in Northern Virginia and Indiana. Our teams have been delivering optimal and personalized service with consistent quality for over ten years.
At Newman Hospitality, we have “A Home For Everyone,” whether you’re a traveler looking to make memories, an investor seeking a prosperous income opportunity, or an employee searching for the right team.
What does your day look like:
· Ensure a smooth guest experience.
· Providing virtual front desk services to guests.
· Verifying bookings and administering check-ins / check-outs.
· Providing accurate and on-time information regarding properties and services.
· Coordinating with different departments, staff members, vendors, and guests.
· Being a source of information to guests on various matters.
· Accommodating general and unique requests to ensure guest satisfaction.
· Diffusing claims, conflicts, or tense situations with guests.
· Undertaking various administrative duties, including quoting guest inquiries and upsells.
· Participate in cross-functional projects to implement best practices and streamline operational processes, driving company-wide efficiency gains.
· Provide support to the maintenance area regarding requests, handling communications with external service providers and scheduling repairs promptly to minimize disrupting the guest experience.
You are a good match if you have:
· At least 5 years of work experience