We are looking for a detail-oriented FTL & LTL Account Specialist with at least 12 months of experience in LTL/FTL logistics to manage the day-to-day operations of a dedicated customer account.
The role combines transportation operations, customer service, carrier management, and Track & Trace. The adecuado candidate is a strong communicator, organized, adaptable, and comfortable managing multiple shipments and priorities.
Key Responsibilities
• Manage daily FTL and LTL operations for dedicated customer accounts.
• Serve as a point of contact for customers and carriers, maintaining strong professional relationships.
• Coordinate shipments from order through final delivery.
• Route and manage FTL, LTL, and other transportation shipments.
• Prepare BOLs, labels, load tenders, and other required documentation.
• Track and trace shipments through carrier websites and internal systems.
• Monitor shipment status and proactively identify and resolve delays or exceptions.
• Manage incoming calls, emails,
and shipping requests.
• Follow up on customer and carrier issues through resolution.
• Provide after-hours support when required.
• Maintain accurate shipment information and documentation in the TMS.
Requirements
• Minimum 12 months of experience in LTL/FTL logistics, transportation, or freight.
• Experience with FTL and LTL shipment operations.
• Track & Trace experience.
• Strong customer and carrier communication skills.
• Excellent phone and email communication.
• Strong organization, problem-solving, and attention to detail.
• Ability to multitask and work independently or as part of a team.
• Ability to provide after-hours support when required.
• High School Diploma or GED required; Bachelor's preferred.
• Solid knowledge of Microsoft Office and Windows.
• Experience with a TMS platform.
• English level: B2–C1.