Customer Service Advisor | Bogotá – On site
Únete al equipo de TP y brinda un servicio excepcional a nuestros clientes Si tienes experiencia en servicio al cliente, excelentes habilidades de comunicación y te interesa el manejo de plataformas digitales, esta posibilidad es para ti.
Como Customer Service Advisor, brindarán soporte a usuarios que requieren asistencia con diferentes procesos de una plataforma digital, ayudándolos a optimizar sus perfiles, utilizar las herramientas disponibles y resolver sus inquietudes de manera clara y efectiva.
What will you do?
- Provide customer service and support across various channels
- Address inquiries regarding the operation and use of a digital platform.
- Assist users with registration processes and available programs.
- Guide customers on how to optimize their profiles.
- Clearly explain how to use the platform's various tools.
- Provide advice to help users maximize the impact of their listings or properties.
- Identify each customer's needs and provide effective solutions.
- Demonstrate active listening, empathy,
and a strong customer-centric approach.
- Handle requests and concerns professionally and efficiently.
- Accurately record customer interactions and information in internal systems.
- Meet established quality, productivity, and performance metrics.
We are looking for people who:
- Have an English B2 level.
- Have excellent written and verbal communication skills
- Have strong active listening and customer service skills
- Have a minimum of 6 months of certified customer service experience.
- Are proactive, dynamic, and results-oriented.
- Are comfortable providing assistance and guidance to customers.
- Have an affinity for technology and digital platforms.
- Have strong problem-solving and customer-orientation skills.
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Job Conditions
- Training Salary: COP $2,547,000 per month
- Production Salary: COP $2,547,000 per month.
- Contract Type: Indefinite-term contract.
- Language: English B2.
- Work Modality: