Type: Mid-Level
Languages: Advanced bilingual English (oral and written)
Work Model: Full Remote
Job Description
Green Dynamix is looking for a skilled bilingual Customer Relationship Specialist to support our sales representatives and ensure an exceptional customer experience. The role is responsible for providing accurate quotes, coordinating sales-related activities, maintaining strong client relationships, and supporting the outside sales and management teams.
The idóneo candidate is customer-focused, organized, proactive, and able to work effectively in a fast-paced environment while maintaining strong attention to detail.
Responsibilities
Customer Service & Sales Support
• Learn and maintain knowledge of the landscaping materials and products sold by the company.
• Answer customer questions and provide accurate product information.
• Identify customer needs through a consultative approach and match them with appropriate product features and benefits.
• Provide support services that improve sales representative productivity.
• Maintain excellent client relationships through strong partnerships and communication.
• Serve as the first point of contact for urgent calls, emails, and messages when sales representatives are unavailable.
Sales & Business Development
• Oversee purchasing activities to maintain inventory availability while meeting business objectives.
• Evaluate vendor performance based on pricing, quality, delivery, and service.
• Build and maintain strong relationships with suppliers.
• Negotiate pricing, purchasing terms, and vendor agreements when appropriate.
• Analyze purchasing trends and identify cost-saving opportunities.
• Support sourcing initiatives for new vendors and products.
Inventory Administration
• Identify new leads and cultivate relationships with potential clients.
• Support the sales team in discovering and developing new business opportunities.
• Ensure sales representatives have the necessary sales support material