Amazon is seeking a Learning Delivery Manager based in Bogotá, Colombia (remote) to lead the end-to-end delivery of training programs for Customer Service Associates, covering new hire onboarding, up-skilling, and cross-skilling across multiple languages. You'll manage a team of 8-12 Trainers, ensuring they are supported, developed, and set up to deliver exceptional learning experiences. This role is currently remote. The work location is subject to change based on evolving business needs, and candidates should be open to transitioning to an on-site model if required.
What makes this role different is its scope and pace. You're not designing curricula or delivering training yourself; you're leading a training operation across a multilingual environment where hiring and training demand are consistently high throughout the year. You'll own trainer resource planning, drive training quality through data across quality, productivity, and learner sentiment metrics, and partner cross-functionally with operations, workforce planning,



and quality teams to make sure training is aligned with what the business needs.
You'll also be at the forefront of how AI and technology are shaping the future of training delivery, leading your team through the adoption of new tools and ensuring they're agile and effective as the landscape evolves.
If you thrive in fast-moving environments, enjoy solving complex problems, and genuinely care about developing the people around you, this role was built for you.

Key job responsibilities
Setting the training strategy: You'll shape and drive the training approach for your assigned language hubs, covering new hire onboarding, up-skilling, and cross-skilling programs. You'll make sure programs are consistent, scalable, and built to grow with the business. You'll work in environments where not everything is clearly defined, and you'll be expected to take strategic direction and turn it into plans that teams can execute.
Building and delivering great

📌 Learning Delivery Manager, CSX Learning Delivery (Colombia)
🏢 Amazon
📍 Colombia