We are a marketing agency that helps service-based businesses generate qualified leads and turn them into booked appointments.

We are looking for a reliable, fast, and well-spoken Appointment Setter / Lead Response Specialist who can call new leads, answer inbound calls, follow up with prospects, and book appointments for the business they are assigned to.

Our agency is responsible for running the ads, generating the leads, setting up the CRM, and creating the follow-up system.

Your role will be to help our clients turn those leads into real booked appointments.

? Compensation

Base Pay: $1000/month

Bonus: $5 per booked and attended appointment

Schedule: 11:00 AM – 7:00 PM Eastern Time, 7 days a week

Location: Remote The schedule may be adjusted by a few hours depending on client needs.

? About the Role

This is a phone-heavy role, so communication style, tone, and voice quality matter a lot.

We are looking for someone who sounds warm, calm, friendly, professional, and trustworthy on the phone. The goal is to make leads feel comfortable, not pressured.

This role is not just about making calls. The main goal is to make sure every lead is contacted within 60 seconds during working hours, properly followed up with, and moved toward a booked appointment.

You will be working inside the CRM, following our scripts and processes, and updating lead statuses so the team always knows what is happening with each prospect.

✅ Responsibilities

Call every new lead within 60 seconds during working hours

Answer inbound calls from new and existing leads

Send follow-up texts when leads do not answer

Follow the provided call script and objection-handling process





Qualify leads based on the client's criteria

Book appointments directly into the client's calendar

Confirm appointments with prospects

Follow up with leads after appointments if needed

Re-engage leads who did not answer, canceled, no-showed, or said "not now"

Keep the CRM updated with accurate notes, statuses, and outcomes

Log calls, messages, and appointment results properly

Communicate with the team when a lead needs extra attention

?

Key Performance

Indicators

Speed-to-Lead: 60 seconds during working hours

Booking Rate: to be determined based on the client and campaign

CRM Accuracy: all calls, messages, notes, and lead statuses must be updated properly

Follow-Up Completion: leads must be followed up with according to the assigned process

? Requirements

Strong spoken and written English

Clear phone voice with no accent or minimal accent

Previous experience in appointment setting, sales, call center, or customer service preferred

Comfortable making outbound calls and receiving inbound calls

Able to follow scripts without sounding robotic

Organized, reliable, and detail-oriented

Comfortable using CRM systems

Good internet connection (speed test results may be requested during the hiring process)

Laptop or desktop computer

Headset or professional calling setup

Quiet work environment

⭐️ Nice to Have

Experience with GoHighLevel

Experience working with service-based businesses

Experience booking appointments for home services, medical, dental, beauty, fitness, or local businesses

Experience handling objections over the phone

Experience with performance-based bonuses

📌 Appointment Setter / Lead Response Specialist (Bogotá)
🏢 Sigma Agency
📍 Bogotá