Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

Job Details

Responsibilities

• Processes customer service transactions, requests, and case documentation accurately and within established timelines, approval requirements, and service level standards.
• Maintains organized, audit-ready operational records, system entries, and supporting documentation across assigned customer service workflows and reporting periods.
• Monitors open cases, pending requests, and service queues, identifying delays, discrepancies, and exceptions and escalating unresolved issues to senior team members.
• Coordinates with internal teams and external stakeholders to communicate case status, gather required information, and support timely resolution of customer service activities.




• Supports operational reporting by compiling activity data, updating trackers, and preparing summaries that provide visibility into customer service workflow performance and outcomes.

Shift

Hybrid- Monday-Friday, Weekends as needed

Education

Bachelor's degree in business administration, operations management, communications, or a related field, or equivalent experience required.

Certifications

Certified ITIL 4 Foundation, Lean Six Sigma Yellow Belt or Green Belt, COPC Customer Experience Practitioner, PRINCE2 Foundation or PMP, or equivalent certification preferred.

Work Experience

2+ years of experience in customer service, customer operations, customer support, contact center support, or a related field required.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ f

📌 Customer Service (Bogotá)
🏢 World Courier
📍 Bogotá