Insense, a partner of Meta and TikTok, is a platform that helps brands work with creators. We connect companies with more than 68,500 trusted creators in 35+ countries, mainly in the U.S. Through Insense, brands can easily make content, run influencer campaigns, and grow their business. Today, over 2,000 mid-sized brands already use Insense to power their creator marketing.
Creators are shaping the future of marketing and driving real business impact. Join the economy that’s transforming how brands grow, we’d love for you to be part of this journey

Founded in 2016, we are a remote-first company of 40+ people from 13+ countries.
About the role
We are currently looking for a Customer Support Analyst who will give all the support to the Content Creators from US, Canada, EUR and UK in our platform, working at our Creators Growth Team
?This role is open to anyone based in Americas Time Zone
⏰ You must be available every working day between 9 am and 6 pm EST.
Who we are looking for
Required:
• 2-3 years of previous experience in a customer support role

• Excellent written,



verbal communication skills (English proficiency level C1)

• Experience using tech startup tools like Google spreadsheets, Slack, G-Suite

• Strong analytical and problem-solving skills

• Customer orientation and ability to step into customers shoes

• Proactive and self-starting attitude, ready to work in dynamic startup environment

• Strong organizational and planning skills

• Ability to deal with a high volume of tickets / tasks

• Ability to work independently

• Experience of working with content creators / influencers is a plus

• Experience of working with Hubspot is a plus

• Comfortable leveraging AI tools (e.g. Claude, ChatGPT) to improve efficiency and output quality

Responsibilities
• Resolve content creators issues and email (provide answers to typical questions, diagnose issues, solve typical issues with admin tools)

• Create tech tickets in case creator issues couldn’t be solved b

📌 Customer Support Analyst (Bogotá)
🏢 Insense
📍 Bogotá