.Job Summary
We are seeking a leadership role to run NA Commercial Insurance Production Services and Site Reliability Engineering (SRE) function out of engineering center in Bogota. This role will be responsible for the reliability, availability, and performance of critical production systems. In this role, you will bridge software engineering and operations, driving the cultural and technical transformation toward engineering-based operations. You will collaborate closely with SREs, development, testing and business teams to ensure our systems are robust and scalable effectively providing 99.9% availability. While the focus is on technical engineering, you will also mentor junior team members and share best practices with regional teams.
Key Responsibilities
Leadership & Collaboration
• Lead a team of SREs; mentor engineers on reliability practices
• Team building and performance evaluation of production services/SRE staff in CECC
• Partner with development, testing and business teams to embed reliability requirements into the SDLC
• Partner with development,



infrastructure teams to ensure lower environment stability across CI footprint
• Act as the escalation point for major incidents and production crises• Communicate effectively with business and operations partners, especially during critical system outages, client escalations

Reliability & Availability
• Partner with technology and business partners to define and own SLAs, SLOs, SLIs, and error budgets across CI portfolio
• Lead incident response, blameless post-mortems, and remediation follow-through
• Drive reduction in MTTR and MTTD across the production estate

Process & Governance
• Enforce change management, release gating, and production readiness reviews• Establish on-call practices, runbooks, and operational playbooks
• Report on production health metrics to senior stakeholders
• Partner with Bogota leadership team in providing oversight into AMS MSM vendor engagement. This may include weekly/monthly

📌 Production Services Lead (Bogotá)
🏢 Chubb
📍 Bogotá