The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

Responsibilities

• Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.
• Timely event data entry of shipment milestones into tracking systems – pickup, delivery, obtain proof of delivery.
• Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.
• Assign driver load planning based on local mapping & appointments accordingly.
• Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• 1+ years of experience in dispatching, logistics coordination or transportation management industry.




• Familiarity with final mile delivery operations and routing software (e.g., DispatchTrack, Onfleet, Roadnet).
• Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.
• High attention to details and organization.
• Proficient in Microsoft Suite (Word, Excel)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.
• Strong geographic and mapping skills. Sense of direction and coordination to build routes

📌 Dispatcher I (Barranquilla)
🏢 Ait Worldwide Logistics
📍 Barranquilla