Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision.
Key Responsibilities
Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s).
Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force.
Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined.
Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs.
Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues.
Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale).
Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed.
Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks.
Competencies
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.
Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs t
📌 Asistente transaccional (Barranquilla)
🏢 Cummins Latin America
📍 Barranquilla
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