Join UniFirst as a Training Associate and play a key role in supporting the smooth, flawless execution of our virtual leadership programs across the organization

In this role, you’ll work behind the scenes managing Learning Management System (LMS) administration, hosting live virtual sessions in Zoom, coordinating training logistics, and partnering directly with leadership audiences to ensure an exceptional learning experience.

Responsibilities

• LMS Administration: Manage platform operations using enterprise systems such as Saba or SAP, tracking participant enrollments and maintaining accurate completion records.
• Live Session Hosting & Logistics: Host and run live virtual training sessions via Zoom, handling technical logistics, breakout rooms, and participant management.
• Enrollment & Attendance Management: Issue timely attendance reminders, create evaluation summaries, and generate participant completion reports.
• Leadership & Stakeholder Engagement: Interact comfortably and professionally with audience executive and leadership stakeholders.
• Administrative Support:



Manage inbox inquiries by triaging cases, assigning tickets, and providing technical liaison support to end-users.

Requirements

• Strong English proficiency (C1+) is a must-have.
• Must reside in Medellin or Bogota (Colombia).
• 3–5 years of administrative support experience or 2+ years in operational support.
• Hands-on experience with Microsoft Office Suite (Teams, Excel, Word, PowerPoint) and Zoom meeting host controls. Prior LMS experience (Saba or SAP) is a huge plus.
• Highly organized, proactive, detail-oriented, and resourceful. You should be polished and confident when communicating with leadership-level audiences.
• Consistently log in 10 to 15 minutes prior to live sessions to test host settings, technical setups, and materials, ensuring sessions launch seamlessly.

Why Join Us? (Benefits & Perks)

• Flexibility: Work Monday to Friday with adaptable hours between 7-6 PM CST/EST.
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📌 Training Associate (Medellín)
🏢 UniFirst
📍 Medellín