Position: Administrative & Operations Coordinator (Remote – Colombia-Based Only)
? Miami-based company | ? Remote work from Colombia
Sunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Behind every great service call is a strong back office, and we're looking for an organized, detail-driven Administrative & Operations Coordinator based in Colombia to keep our operations running smoothly.
This role owns the administrative engine of the company: permits, warranties, payments, accounting support, and compliance. If you love checklists, deadlines, and closing every open item, this role is for you.
? What You'll Do
Permits
• Prepare and submit permits with Miami-Dade, Broward, and municipal building departments
• Track permit status, schedule inspections, and follow up with permit offices and our technicians
• Close out permits once inspections pass
Warranties, Rebates & Financing
• Register equipment warranties for every installation
• File warranty parts and labor claims with distributors and manufacturers
• Submit utility and manufacturer rebates and track them until paid
• Follow up on customer financing paperwork until jobs are funded
Accounting Support
• Apply customer payments and reconcile invoices
• Follow up on open invoices and send customer statements
• Match technician receipts and vendor bills to jobs and purchase orders
• Support the Accounting Manager with routine accounting tasks
Operations & Compliance
• Audit completed jobs in ServiceTitan for signed invoices, photos, forms, and permit status
• Request and send certificates of insurance and building/HOA approvals before jobs start
• Manage membership renewals and maintenance agreement records
• Keep customer data clean and accurate in ServiceTitan
• Track renewals for licenses, insurance, technician certifications, and vehicle registrations
• Reconcile tolls and fleet t