It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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At Kuehne+Nagel, we believe logistics is more than moving goods — it’s about creating connections, building trust, and delivering exceptional experiences to our customers around the world.

As a Sea Logistics Customer Care Specialist, you will be a key point of contact for our customers, combining your logistics expertise with a strong customer-oriented approach to ensure smooth operations and lasting relationships.

If you are experienced in international logistics, imports, customer service, and freight forwarding, and you enjoy taking ownership and creating impact, this could be your next career opportunity.

How you create impact





• Manage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.
• Build and strengthen operational relationships with customers through proactive communication and regular follow-up.
• Provide timely and accurate information regarding import operations and shipment status.
• Manage customer requests and ensure timely follow-up of cases and operational requirements.
• Work closely with internal teams, including Operational Care and Commercial teams, to provide effective solutions to customer needs.
• Monitor shipment exceptions and identify opportunities for process improvement.
• Support customers in the use of KN applications and digital tools, encouraging greater automation and efficiency.
• Maintain accurate and updated customer and operational information in the relevant systems.
• Follow up on customer requirements, potential risks, and outstanding i

📌 Sea Logistics Customer Care Specialist (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá