This is not a support role.
You will own a portfolio of 50 to 100 active students — real moms building real income as UGC creators — and your job is to make sure they win.
When they win, they stay. When they stay and grow, you earn. That is the whole model.
What you will actually do
• Run check-in calls that move students forward — not surface level catch-ups, real conversations that diagnose where someone is stuck and get them unstuck.
• Re-engage students before they disappear. You see the warning signs early and you reach out before it is too late.
• Manage payment plans and collections without flinching. You follow up professionally and you do not avoid the money conversation.
• Lead upgrade and renewal conversations naturally. You identify who is ready for the next level and you open that door.
• Cultivate referrals from students who are winning. Your best students know other moms who need this — you create the conditions for that conversation to happen.
• Track your numbers every week. Retention rate, check-in completion,
collection rate, upsell revenue. You know your book cold.
What we need from you
• You have experience in customer success, coaching, account management, or a sales-adjacent role.
• You understand the UGC and creator economy. This world is not new to you.
• You are a natural relationship builder who also knows how to hold people accountable — those two things are not in conflict for you.
• You can manage 50 to 100 relationships without anything slipping through the cracks.
• You are comfortable having direct conversations about money, missed payments, and hard truths.
• You want to earn based on what you produce, not hours logged.
• You are available during US business hours.
What you will earn
• Base plus commission on upsells, renewals, and referrals. No cap.
• Our top performers are doing $5-15k/m
• Your book grows as you prove you can hold it.
Why CreatorHive
We are one of the fastes
📌 Customer Success Manager (Colombia)
🏢 Hey Social
📍 Colombia
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