About Sharesource: We are a BCorp company whose
purpose is to democratise opportunities for individuals from
developing countries. With our brand and culture empowering our
partners to attract and keep the most qualified members, we share
the knowledge to unleash potential and grow scaling teams for
Australian and Canadian businesses. https://www.sharesource.com.au/
What are we looking for? We are looking for a Site Reliability
Engineer who will help ensure that customer environments running on
the organization platforms (ARC and Fusion) operate reliably across
Microsoft Azure infrastructure and Cloudflare edge services. In
this role, you will help maintain the availability, performance,
and security of customer websites, ensuring they consistently meet
or exceed agreed performance, availability, and support SLAs. You
will also play a key role in responding to operational issues,
communicating clearly with customers, identifying root causes, and
contributing to continuous improvements across the platform. What
are you expected to do? Customer Platform Support and Incident




Management Provide technical support for customer environments
deployed using organization ARC and Fusion within Microsoft Azure.
Own and resolve support requests raised through Zendesk, ensuring
issues are investigated thoroughly and resolved efficiently.
Respond rapidly to production incidents affecting customer websites
or infrastructure. Investigate and troubleshoot issues across Azure
infrastructure, networking, deployments and application
environments. Assist customers with configuration and operational
questions related to organization ARC and Fusion deployments.
Perform root cause analysis following incidents and contribute
preventative improvements where possible. Collaborate with customer
development teams when application-level issues are identified.
Maintain operational documentation, troubleshooting guides and
knowledge base articles along with accurate time tracking and
detailed troub

📌 Site Reliability Engineer (Huila)
🏢 Sharesource
📍 Huila