DiDi es la plataforma de tecnología de movilidad más notable del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.
Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.
Team Overview
We are looking for a highly analytical and proactive Senior Customer Success Analyst (Account Ops & Onboarding) to support the DiDi Food team in LATAM.
The Account Ops and Onboarding area sits at the heart of our Customer Success organization. We manage the end-to-end operational lifecycle of our restaurant partners—from ensuring a seamless store setup and managing the logistics of operational devices,
to driving feature adoption and providing technical support to drive restaurants long term success.
As a Senior Analyst, you’ll be the analytical owner for high-impact Customer Success initiatives, partnering with Commercial, Operations, Product, and Strategy to design metrics, processes, and surface insights that change how we operate at scale. You’ll lead analyses end-to-end—from data modeling and experimentation to stakeholder storytelling—while turning complex, multi-source data into decisions that improve our KPIs and drive continuous improvement.
This role is ideal for someone who is exceptionally data and detail-oriented, passionate about continuous improvement, and driven to use technology and data to eliminate operational bottlenecks.
Role Responsibilities
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Driving automation and AI initiatives: Identifying operational inefficiencies and manual processes, and deploying scalable solutions using Python, SQL, and AI tools