Description
Client Success Manager – Cold Email & Deliverability
Position Type: Full-Time, Remote
Working Hours: Versátil, with availability during U.S. business hours
About the Role
At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.
This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization. You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.
This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.
What You’ll Own
Client Success & Account Management
- Manage a portfolio of 20–30 active clients
- Serve as the primary point of contact from onboarding onward
- Lead client check-ins, performance calls, and campaign updates
- Monitor account health and proactively identify churn risks




- Manage client expectations and communicate next steps clearly
- Build strong relationships with founders and executive stakeholders
- Own client satisfaction, retention, and issue resolution

Cold Email Campaign Management
- Monitor and optimize outbound cold email campaigns
- Diagnose underperforming campaigns and identify root causes
- Review targeting, prospect lists, messaging, sequencing, and campaign setup
- Write and optimize cold email copy, subject lines, and CTAs
- Quality-check campaigns before launch
- Improve reply rates, positive response rates, and qualified lead generation
- Step into campaign execution when additional support is needed

Email Deliverability
- Monitor inbox placement, sender reputation, bounce rates, and campaign health
- Troubleshoot deliverability and inbox placement issues
- Understand domain warm-up and outbound email infrastructure
- Identify problems affecting sender reputation or campaign p

📌 Success Manager (Colombia)
🏢 Pavago
📍 Colombia