Remote Dental Receptionist / Patient Coordinator

Employment Type: Full-time (40–45 hours/week)

Work Model: Remote

Work Hours: US Central Standard Time (CST) alignment (Monday–Thursday: 8:00 AM – 5:00 PM CST; Friday: Half-day or Full-day coverage)

Role Overview

We are seeking a warm, empathetic, and professional Remote Dental Receptionist / Patient Coordinator to serve as the primary voice and front-line representative for a premier dental implant practice.

In this seat, you will build immediate rapport with incoming patients, address anxiety around complex procedures, and manage calendar scheduling across specialized services—including hygiene visits, consultations, dental implants, full-arch restorations, and emergency care. Utilizing Open Dental software, you will maintain patient appointment books, adhere strictly to HIPAA privacy regulations, and potentially greet walk-in patients via an in-office virtual front desk display (Zoom) to ensure a high-touch, seamless patient experience.

Key Responsibilities

1. Inbound Patient Calls & Appointment Management

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Call Handling & Engagement: Answer inbound calls from prospective and existing patients with warmth, professionalism, and high emotional intelligence.

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Open Dental Scheduling: Book, confirm, and reschedule patient appointments across hygiene routines, consultations, surgical procedures, and emergency visits using Open Dental.

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Patient Reassurance & Promotion: Ease dental anxiety by answering non-clinical questions, explaining practice workflows, and highlighting the gentle care approach and credentials of the clinical team.

2. Virtual Reception & Practice Operations

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Virtual Front Desk (As Needed): Interactively check in walk-in clinic patients live via a dedicated, counter-mounted video interface (Zoom) to verify arrival details and notify clinical staff.

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Patient Communication: Execute automated and manual appointment reminder cadences via phone, text, and email to maintain optimal appointmen

📌 Office Receptionist (Bogotá)
🏢 Somewhere
📍 Bogotá