As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a adaptable work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is seeking a Resident Engineer to deliver post-sales technical expertise for a strategic customer environment in Colombia. This role contributes to network reliability, customer success, and operational performance across optical transport and network management solutions. The position partners with customers and internal teams to address complex network challenges and optimize service delivery.

How you will make an impact:

• Provide on-site and remote technical expertise across Ciena optical transport and network management products, including 6500, RLS, Waveserver, and MCP.

• Analyze network conditions and deliver solution recommendations to customers and internal stakeholders.





• Evaluate product performance and serviceability to inform product enhancements and modifications.

• Create, review, validate, and publish customer-facing documentation, including MOPs, RCA reports, audits, and network health checks.

• Serve as the primary technical contact for customer inquiries, troubleshooting activities, and product-related assistance.

• Resolve escalated system-level issues through product simulation, root cause analysis, and coordination with development engineering teams.

• Facilitate communication regarding incidents, troubleshooting activities, and systematic issues across stakeholder groups.

The must haves:

• Education: Bachelor’s degree in Electrical Engineering, Computer Science or related field/discipline.

• Experience: 4+ years of experience in technical support, preferably with a telecommunications equipment vendor.

• Application of OTN, Broadband, Photonics, DWDM

📌 Resident Engineer (Colombia)
🏢 Ciena Government Solutions
📍 Colombia