Sales Support Specialist - Waterworks (Remote)

Our client is seeking a detail-oriented, customer-focused Waterworks Sales Support Specialist to support the sales team through order processing, quoting, ERP management, and customer service activities. This role is responsible for processing quotes, sales orders, invoices, credits, and returns while ensuring accuracy, responsiveness, and an exceptional customer experience.
The adecuado candidate has experience in Waterworks, Utility Supply, Municipal Infrastructure, Underground Utilities, Construction Materials, or Civil Construction and is comfortable working with project documentation, specifications, and ERP systems in a fast-paced environment.
Key Responsibilities
Sales & Customer Support
- Serve as a primary point of contact for customer inquiries regarding quotes, order status, pricing, shipping information, and product availability.
- Provide administrative support to outside sales representatives and management.
- Follow up on outstanding quotes and customer requests.
- Assist contractors, municipalities, engineers,



and utility professionals with product and project-related inquiries.
- Resolve customer issues promptly and professionally.

Order Processing & ERP Administration
- Process customer quotes, sales orders, invoices, credits, returns, and related documentation.
- Maintain customer, product, pricing, inventory, and order information within the ERP system.
- Verify data accuracy and resolve discrepancies.
- Track orders from entry through fulfillment and invoicing.
- Maintain complete and organized documentation and records.
- Generate reports and support data integrity initiatives.

Project & Cross-Functional Coordination
- Review project plans, specifications, utility drawings, and bid documents to ensure accurate product selection and order entry.
- Coordinate with purchasing, warehouse, logistics, accounting, and operations teams to ensure timely order fulfillment.
- Monitor inventory availability an

📌 Sales Support Specialist- Waterworks (Colombia)
🏢 Fastening specialists
📍 Colombia