Growe welcomes those who are excited to:

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Manage and maintain relationships with VIP / high-value clients;

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Act as the main point of contact for assigned accounts;

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Provide personalized service and proactive communication;

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Monitor client activity and performance metrics;

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Identify opportunities for upselling and cross-selling;

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Develop strategies to increase client retention and lifetime value;

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Handle escalations and complex client issues efficiently;

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Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

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Track KPIs related to retention, reactivation, and revenue growth;

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Stay updated on products, promotions, and market trends;

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Comply with company policies and security standards.

We need your professional experience:

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Fluency in Spanish (mandatory);

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Good command of English (written and spoken);

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Previous experience as an Account Manager, VIP Manager, or similar role;

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Experience in iGaming / fintech / online services (preferred);

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Analytical mindset with ability to interpret client data;

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Results-driven with strong focus on revenue and retention.

We appreciate if you have those personal features:

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Strong sales, negotiation, and communication skills;

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High level of responsibility;

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Experience or strong ability in cross-selling and identifying revenue opportunities;

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Proactive mindset, with the ability to anticipate client needs and take initiative;

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Creative and out-of-the-box thinking to solve problems and enhance user engagement.

We are seeking those who align with our core values:

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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

📌 VIP Account Manager (Colombia)
🏢 Growe
📍 Colombia